FAQs
Answers for distributors, assemblers and buyers
Frequently Asked Questions
If your question is not here, write to our export desk
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What does Orbigan Industries manufacture?
Motorcycles, scooters and three-wheelers built on our own lines in India, plus diesel gensets and single-cylinder engines, and genuine spare parts for everything we make.
- 1. Motorcycles, scooters, three-wheelers
- 2. Diesel gensets and engines
- 3. Genuine spare parts
- 4. CBU, CKD and SKD supply
Which markets do you export to?
Africa is our largest region, followed by South Asia and Latin America. We consider any market where we can appoint a distributor able to carry parts and support the product.
- 1. Africa, South Asia, Latin America
- 2. New markets considered
- 3. Distributor must carry parts
- 4. Territory defined in writing
Do you sell direct or through agents?
Direct. Distributors deal with the plant, not a trading house, so specification questions are answered by the people who build the vehicle.
- 1. No trading house in between
- 2. Quotations issued by the works
- 3. Direct technical contact
- 4. Faster answers on claims
What is your minimum order?
It depends on the product and the format. Tell us your market and volumes and we will say plainly whether we can serve them competitively.
- 1. Varies by product and format
- 2. Discussed at enquiry stage
- 3. Honest answer if it does not fit
- 4. Trial orders considered
How long does an order take?
Lead time is quoted in writing against each order and depends on model, volume and packing format. We tell you if it moves.
- 1. Quoted per order in writing
- 2. Depends on model and volume
- 3. Progress confirmed on request
- 4. Notice given if dates change
Can I inspect before shipment?
Yes. Pre-shipment inspection by you or your appointed agent is welcome, and we will schedule it into the plan.
- 1. Your own agent welcome
- 2. Inspection scheduled in advance
- 3. Test records available
- 4. Photographs of loading provided
What is the difference between CBU, SKD and CKD?
CBU arrives fully built. SKD arrives largely assembled and needs light local work. CKD arrives as kits and needs a proper assembly line.
- 1. CBU: ready on arrival
- 2. SKD: light local assembly
- 3. CKD: full local assembly
- 4. Choice driven by duty and freight
Can you supply CKD kits?
Yes, packed to a bill of materials agreed in advance, with fixtures, documentation and operator training provided.
- 1. Kits to an agreed BOM
- 2. Assembly fixtures supplied
- 3. Line documentation provided
- 4. Training and commissioning support
Do you adjust specification for our market?
Yes. Gearing, suspension, filtration, lighting, load rating, badging and documentation are all configurable for volume orders.
- 1. Market-specific variants
- 2. Badging and colours configurable
- 3. Homologation requirements reviewed
- 4. Agreed before quotation
What engine sizes do you offer?
Motorcycles from 110cc to 150cc, scooters at 110cc and 125cc, three-wheelers in diesel, petrol and CNG, and single-cylinder diesel engines.
- 1. Motorcycles 110cc to 150cc
- 2. Scooters 110cc and 125cc
- 3. Three-wheelers: diesel, petrol, CNG
- 4. Single-cylinder diesel engines
What genset ratings do you supply?
From 5 kVA single phase up to 15 kVA three phase, open or in an acoustic canopy, with manual or auto-start panels.
- 1. 5 kVA to 15 kVA
- 2. Open or canopy
- 3. Manual or auto start
- 4. Load tested before packing
Are your gensets specified for our fuel?
They are built for the fuel quality and ambient temperature of the destination rather than for a test bench, which is what decides service intervals in practice.
- 1. Specified by destination
- 2. Ambient temperature considered
- 3. Fuel quality allowed for
- 4. Filtration selected accordingly
How do I become a distributor?
Send your company profile, the market you cover, what you currently distribute and indicative annual volumes. We reply within two working days.
- 1. Send profile and market details
- 2. Reply within two working days
- 3. Draft terms before travel
- 4. Territory defined in writing
What do you expect from a distributor?
An annual volume commitment, a parts inventory you actually maintain, and a workshop that can support what you sell.
- 1. Agreed annual volumes
- 2. Parts inventory maintained
- 3. Workshop capability
- 4. Reporting on sales and stock
Do you protect territories?
Yes. Appointed distributors get a defined territory in writing so they are not competing against parallel shipments of their own brand.
- 1. Written territory definition
- 2. No parallel supply into it
- 3. Term and renewal stated
- 4. Breach handled contractually
What support do you give at launch?
A stocking package of spares sized against your first vehicle order, product and service training, and marketing material adapted to your market.
- 1. Launch spares package
- 2. Product and service training
- 3. Marketing material
- 4. Technical contact assigned
Can we open a service point only?
Yes. A service point can be appointed alongside a distributor, carrying parts and trained to service our vehicles without selling units.
- 1. Service-only appointments possible
- 2. Parts at authorised rates
- 3. Mechanic training included
- 4. Warranty claim handling
Do you help set up an assembly line?
Yes. We supply kits, fixtures and documentation, train your operators, and our engineers stay through commissioning until the line runs correctly.
- 1. Fixtures and layout supplied
- 2. Operator training provided
- 3. Engineers on site at ramp-up
- 4. Ongoing kit and parts supply
How do I order spare parts?
Through your distributor agreement, loose or as a stocking package, with repeat orders usually placed quarterly against consumption.
- 1. Loose or packaged orders
- 2. Quarterly replenishment typical
- 3. Same part numbers throughout
- 4. Fast movers prioritised
Are your parts genuine?
The parts we supply are made to the same specification as those fitted on the line, and carry the same part numbers.
- 1. Same specification as fitted
- 2. Consistent part numbering
- 3. Supplied from the works
- 4. Counterfeits reported and pursued
What about warranty?
Warranty terms are set out in the distributor agreement, with a written claim procedure and defined turnaround on decisions.
- 1. Terms in the agreement
- 2. Written claim procedure
- 3. Defined turnaround
- 4. Technical review on disputes
Do you provide manuals and tools?
Yes: workshop manuals, parts catalogues, wiring diagrams and the special tools a few jobs genuinely require.
- 1. Workshop manuals
- 2. Parts catalogues
- 3. Wiring diagrams
- 4. Special tools where needed
Can you train our mechanics?
Yes, at your premises or at our plant depending on volume, covering routine service, diagnosis and the failures that occur most often.
- 1. Training at your site or ours
- 2. Routine service and diagnosis
- 3. Common failures covered
- 4. Refresher sessions available
How fast are parts shipped?
Fast-moving items are prioritised on every shipment, and urgent requirements can go by air at your instruction.
- 1. Fast movers prioritised
- 2. Consolidated with vehicle orders
- 3. Air freight on request
- 4. Order status confirmed
What documents come with a shipment?
Commercial invoice, packing list, certificate of origin, bill of lading and whatever else your customs authority requires.
- 1. Invoice and packing list
- 2. Certificate of origin
- 3. Bill of lading
- 4. Destination-specific documents
What are your payment terms?
Terms are agreed per order and set out in the proforma invoice, commonly by letter of credit or advance depending on the relationship.
- 1. Agreed per order
- 2. Stated in the proforma invoice
- 3. LC or advance typically
- 4. Reviewed as the relationship matures
Do you quote FOB or CIF?
Both. Tell us your port and we will quote the basis you prefer.
- 1. FOB and CIF quotations
- 2. Your nominated port
- 3. Freight quoted separately if wanted
- 4. Validity period stated
How are vehicles packed?
In export packing suited to the format, with CKD and SKD packed to the agreed bill of materials and protected for sea freight.
- 1. Export-grade packing
- 2. Format-specific protection
- 3. Marked per your instruction
- 4. Container loading photographed
Can you meet homologation requirements?
We review the destination requirements at specification stage and configure the vehicle accordingly where it is within our scope.
- 1. Reviewed before quotation
- 2. Configured where possible
- 3. Test support where required
- 4. Stated honestly if not feasible
Do you attend trade fairs?
Yes, and we are happy to meet at your market's main exhibition or to receive you at the plant.
- 1. Meetings at exhibitions
- 2. Plant visits welcome
- 3. Appointment by prior notice
- 4. Travel details on request
Who owns Orbigan Industries?
The company is privately held and governed by its board of directors. Corporate details are on the corporate information page.
- 1. Privately held company
- 2. Board governed
- 3. Corporate information published
- 4. Enquiries via the export desk
Are you offering investments?
No. This website makes no offer of securities and no representation about returns. Our business is manufacturing and export.
- 1. No offer of securities here
- 2. No returns represented
- 3. Commercial enquiries only
- 4. Report misuse of our name
How do I apply for a job?
Send a CV with current and expected compensation to the address on the careers page, naming the role.
- 1. Email CV to careers
- 2. Name the role applied for
- 3. Applications acknowledged
- 4. Interviews usually two rounds
How is quality controlled?
Incoming parts are inspected against drawings and every unit is tested at end of line, with the record retained against the chassis or serial number.
- 1. Incoming inspection
- 2. End-of-line testing
- 3. Records retained per unit
- 4. Traceability on shipped units
What happens if a unit arrives damaged?
Report it with photographs and the shipping documents. Transit damage is handled through the claim route and we will support the paperwork.
- 1. Report with photographs
- 2. Shipping documents needed
- 3. Claim route followed
- 4. Support with documentation
How do I contact the right person?
Write through the contact page stating whether your enquiry is sales, parts, service or careers, and it is routed to that desk.
- 1. State the enquiry type
- 2. Routed to the right desk
- 3. Reply in two working days
- 4. Escalation if unanswered
Take Orbigan Into Your Market
Distribution, service and assembly partnerships. Tell us your market and we will send terms.
